Insurance & Billing

Useful Insurance and Billing Information

Our Insurance Policy

The West Wilson Family Practice Center PC office is a member of most HMO and PPO plans within our area. Your plan will be billed directly for all services but you will be required to pay a co-pay or deductible at the time of the visit. Please call ahead to see if we are a provider for your HMO or PPO plan. Please have your insurance card with you. Without your card, we will not be able to file your insurance claim.

Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required at the time of the visit. We also accept Visa, MasterCard, Discover, and American Express.

For your first visit, please bring your insurance card and arrive early to complete the necessary patient information forms. Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your carrier.

Payment Information

**PAY YOUR BILL ONLINE THROUGH THE PATIENT PORTAL**

Our billing policies are intended to be fair and buffer the impact of medical expenses. The amount you are responsible for and the amount that is covered by insurance is dependent upon the type of insurance you carry. Please notify our office so that we can work out a fair payment schedule.

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected to be paid at the time of service. Patients may be financially responsible for payment of all services even if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures.

New patients are required to make a deposit of $35.00 cash or credit card prior to seeing the physician.

If we are not a participating provider with your plan, we will provide you with a receipt for you to file with your insurance company.

Any check returned from the bank will result in an additional $20.00 charge that will appear on your account.

If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Failure to promptly resolve this balance may result in third party collection and/or legal procedures being taken. Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at 615-515-9433 in the event a claim is not resolved within 60 days from the date of service.

We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient account representative at 615-515-9433. Please always notify our office of any change in name, address, phone, or insurance information.